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FAQ

Yes! We ship all our products worldwide from Los Angeles CA

We ship using a range of couriers to ensure you get the cheapest possible shipping worldwide.

Your order will ship via one of the following couriers depending on the destination country:

  • USPS
  • DHL
  • UPS
  • Fed-Ex

You can pay using PayPal or Credit / Debit, with 100% safety, through PayPal, even if you do not have a PayPal Account.
You can also pay using BitPay or Stripe if you’d like to pay with Bitcoins*

* – to accept Bitcoins we’re using Stripe payment platform.

We always aim to get your new items to you as soon as possible and ship our products from the USA or(and) China. Usually processing of orders can take up to 3-7 business days before shipping.

Average shipping times are shown below:

Standard shipping for products that was manufactured in USA:

USA delivery time: 7-15 business day by USPS.
UK, CAD, AUS, NZ delivery time: 7-15 business day by EMS.
France, Belgium, Switzerland delivery time: 15-30 days by Singapore post.
Other Countries Delivery Time: 10-20 business days.
Shipping Status could be tracked.
Delivery Guarantee.

RETURN POLICY

Eligible items may be returned for Store Credit only. Returns must be returned within 30 days of the ship date received. BitGiftShop will not accept any returns after 14 days.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all BitGiftShop and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Merchandise purchased online can be returned via mail to our Distribution Center or returned in-person to any of our store locations (please see the address listed below). Please keep in mind that in-store returns will be issued store credit that can only be used in-store. No in-person drop offs will be accepted at our Distribution Center or Corporate Office.  We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.

Exchanges

We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

However, simply return your package by following the normal return procedure. We will issue you a store credit once we’ve received your return. That way, you may use the credit towards the correct item/size or for another item.

 

* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address.

*FINAL SALE ITEMS (NON RETURNABLE, NO EXCEPTIONS):

All items ending in $.95, $.97,$.99, are FINAL SALE, swimsuits, bags  are non-returnable.

Damaged Items

If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return. Please Note that we can only reimburse you a maximum of $10.00 USD if you include a copy of the receipt in your shipment.

 

SHOE RETURN POLICY

We want you to be fully satisfied with every item you purchase from BitGiftShop.  If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 14 days after purchase if the following conditions are met:

  • All items must be unworn.
  • All Items must be in their original packaging.
  • You must include the original invoice.

Please note if you choose to return shoes to one of our locations, the return will be honored via gift card until shoes become available in our stores.

Return by Mail

  1. Please print and fill out our return slip or include your original packing slip with item(s) being returned. Kindly note without providing an order number there may be a delay in your return process.
  2. Pack your item(s) securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all parts & accessories) with tags attached. Items must be unworn and unwashed. We do not accept “Sale” items or bodysuits.
  3. All return shipping charges must be prepaid. We do not accept COD deliveries, it will be rejected. Please keep the return tracking information for your records. BitGiftShop is not responsible for lost or stolen packages.

CLICK HERE TO PRINT THE RETURN SLIP.

 

Send your package to:

11025 Westlake Drive, Charlotte, NC 28273

 

CREDIT

Credit for your return merchandise will be processed once product is received at our warehouse. Please allow 1-5 business days for return processing. Once your return has been processed, you’ll be issued store credit in the form of an E-gift card via email. Store credit covers original purchasing price and tax if applicable.

In case you want us to make something personalized for you, please contact us.

You can! Just ask us to become an affiliate. Then you will earn money for every friend that places an order using your recommendation. Learn More…

Bitcoin is a consensus network that enables a new payment system and a completely digital money. It is the first decentralized peer-to-peer payment network that is powered by its users with no central authority or middlemen. From a user perspective, Bitcoin is pretty much like cash for the Internet. Bitcoin can also be seen as the most prominent triple entry bookkeeping system in existence.

Bitcoin is the first implementation of a concept called “cryptocurrency”, which was first described in 1998 by Wei Dai on the cypherpunks mailing list, suggesting the idea of a new form of money that uses cryptography to control its creation and transactions, rather than a central authority. The first Bitcoin specification and proof of concept was published in 2009 in a cryptography mailing list by Satoshi Nakamoto. Satoshi left the project in late 2010 without revealing much about himself. The community has since grown exponentially with many developers working on Bitcoin.

Satoshi’s anonymity often raised unjustified concerns, many of which are linked to misunderstanding of the open-source nature of Bitcoin. The Bitcoin protocol and software are published openly and any developer around the world can review the code or make their own modified version of the Bitcoin software. Just like current developers, Satoshi’s influence was limited to the changes he made being adopted by others and therefore he did not control Bitcoin. As such, the identity of Bitcoin’s inventor is probably as relevant today as the identity of the person who invented paper.

Nobody owns the Bitcoin network much like no one owns the technology behind email. Bitcoin is controlled by all Bitcoin users around the world. While developers are improving the software, they can’t force a change in the Bitcoin protocol because all users are free to choose what software and version they use. In order to stay compatible with each other, all users need to use software complying with the same rules. Bitcoin can only work correctly with a complete consensus among all users. Therefore, all users and developers have a strong incentive to protect this consensus.

From a user perspective, Bitcoin is nothing more than a mobile app or computer program that provides a personal Bitcoin wallet and allows a user to send and receive bitcoins with them. This is how Bitcoin works for most users.

Behind the scenes, the Bitcoin network is sharing a public ledger called the “block chain”. This ledger contains every transaction ever processed, allowing a user’s computer to verify the validity of each transaction. The authenticity of each transaction is protected by digital signatures corresponding to the sending addresses, allowing all users to have full control over sending bitcoins from their own Bitcoin addresses. In addition, anyone can process transactions using the computing power of specialized hardware and earn a reward in bitcoins for this service. This is often called “mining”. To learn more about Bitcoin, you can consult the dedicated page and the original paper.